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Customer Feedback – One Nine Elms

Dec 20, 2021

We aim to provide a full package service from start to finish, from initial design to technical support, product training and problem solving throughout. Client feedback is undeniably important to us, as customer satisfaction is what we strive for and lets us know the value of what we do. We have recently had some client feedback from the One Nine Elms project, working towards the construction of the new River Tower and City Tower as part of a mixed-use skyscraper scheme, which will become one of the tallest residential developments in London. Mat Collier from Byrne Bros has allowed us to share his fantastic feedback of our support so far:

“One Nine Elms is the first project where I have used perimeter screens and the safety benefits for the operatives working on the slabs is clear to see. The sense of security they provide results in the operatives working effectively without apprehension of the slab edge. Any issue we have raised with the Titan engineering design team has always been treated with the utmost respect and seriousness. At One Nine Elms, due to the varied floor heights, changing footprint and architectural cut-outs ie double height areas, the screens have required a great deal of re-design throughout the project. The conscientiousness and professionalism shown by the Titan team assigned to this project has been exemplary, with a willingness to solve problems and dedicate time to the task despite the shifting requirements from site. Their advice and guidance has been imperative for the safe and efficient operation of the screens on this project. I have been most happy with the performance of the Titan team and would not hesitate to work with them again”.

You can read more about this project on their website: One Nine Elms | Projects | Byrne Bros. (byrne-bros.co.uk)

Here’s a word from Ischebeck TITAN Senior Engineer, Paulo Fernandes, who was heavily involved in the project “It was a pleasure to work with knowledgeable engineers with a problem-solving attitude. It made the whole experience much smoother on a project that is full of engineering complexities. The constant good communication and ideas collaboration over the MS Teams platform was key for the cooperation success”.